Quality Assurance & Mystery Shopping

A beautiful studio means nothing if the experience doesn’t match.

This service gives you an unbiased, experience-focused review through anonymous visits that mirror a real guest journey.

From the welcome moment to class energy and flow, you’ll receive strategic feedback to fine-tune details, reinforce consistency, and ensure your service aligns with the standard your brand represents.

What this unlocks for your studio:

• A boutique-level review of the guest journey from start to finish

• Strategic observations on service, ambiance, and interaction flow

• A detailed report with highlights and optimization opportunities

• Insights to support team coaching and service excellence

• Optional consultation to implement improvements

• Available for single studios or multi-location assessments

Ideal for studios that want to:

• Ensure their guest experience is consistent and aligned

• Make refined adjustments before launching a new campaign

• Validate what’s working — and where to elevate

• Get clear, boutique-focused insights without relying on guesswork

Gain Real Insights Into How Your Studio Experience Is Actually Delivered