Quality Assurance & Mystery Shopping

No matter how beautiful your studio looks, what truly matters is how it feels — and how consistently that feeling is delivered. This service provides a detailed, outside-in evaluation of your client experience, based on real visits by anonymous guests posing as new or returning members.

From staff interactions to flow, ambiance, and attention to detail, you’ll receive clear, actionable insights to maintain and elevate your studio's service standards — without guesswork.

What’s included:
✔ 1–2 unannounced visits from a mystery guest
✔ Evaluation of key experience touchpoints: service, space, sound, energy
✔ Detailed quality assurance report with highlights & red flags
✔ Optional follow-up consultation for implementation support
✔ Full execution support available for multi-location or relaunch prep

Who is this for?
Studios that want to maintain boutique-level consistency, identify blind spots, and make smart service improvements — without relying solely on client feedback or staff reports.

Perfect for owners who aren’t always on site, or those preparing for growth.

Uncover What Your Clients Experience — And What You Might Be Missing